Right Now Cleaning Services

1. Introduction

This Cancellation and Refund Policy ("Policy") outlines the terms and conditions for the cancellation of services and the refund of payments for services provided by Right Now Cleaning Services ("we," "us," or "our"). This Policy applies to all customers ("you" or "your") who have booked our cleaning, painting, and removal services.

2. Service Cancellation

2.1. Cancellation by the Customer

Notice Period: To cancel a booked service, you must provide us with at least 48 hours' notice prior to the scheduled service time.

Cancellation Fee: If you cancel the service within 48 hours of the scheduled service time, a cancellation fee of 50% of the total service fee will apply.

No-Show Fee: If you do not provide any notice and do not show up for the scheduled service, a no-show fee of 100% of the total service fee will apply.

2.2. Cancellation by Right Now Cleaning Services

Right to Cancel: We reserve the right to cancel any scheduled service at any time due to unforeseen circumstances, including but not limited to staff illness, equipment failure, or safety concerns.

Notice: We will provide you with as much notice as possible in the event of a cancellation initiated by us.

Refund or Rescheduling: In the event of a cancellation by us, you will be offered the option to reschedule the service at a mutually agreed time or receive a full refund of any payments made for the cancelled service.

3. Refunds

3.1. Eligibility for Refunds

Full Refund: You are eligible for a full refund if you cancel the service with at least 48 hours' notice prior to the scheduled service time.

Partial Refund: If you cancel within 48 hours but not less than 24 hours before the scheduled service time, you will be eligible for a 50% refund of the total service fee.

No Refund: No refunds will be provided if you cancel the service less than 24 hours before the scheduled service time or in the event of a no-show.

3.2. Processing Refunds

Refund Method: Refunds will be processed using the original payment method unless otherwise agreed.

Processing Time: Please allow up to 10 business days for the refund to be processed and appear in your account.

4. Consumer Rights

This Policy is in accordance with the Australian Consumer Law, which provides certain guarantees and rights to consumers. For more information on your rights, you may visit the Australian Competition and Consumer Commission (ACCC) website.

5. Amendments

We reserve the right to amend this Policy at any time. Any amendments will be effective immediately upon being posted on our website. It is your responsibility to review this Policy periodically to ensure you are aware of any changes.

6. Contact Us

If you have any questions or concerns about this Cancellation and Refund Policy, please contact us at:

Right Now Cleaning Services

Email: [email protected]

Phone: [Your Contact Number]

Website: www.rightnowcleaning.com.auABN: 61493854680